Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Introduction
IGA Prep ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our educational platform and services. By using IGA Prep, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
- Name and contact details (email, phone)
- Account credentials (username, password)
- Educational information (school, grade level)
- Payment information (processed securely by third parties)
Usage Data
- Pages visited and time spent on our platform
- Study progress and quiz performance
- Resource downloads and interactions
- Technical information (browser, device, IP address)
Cookies and Tracking
We use cookies and similar technologies to enhance your experience, remember preferences, and analyze platform usage. You can control cookie settings through your browser.
How We Use Your Information
Service Provision
- Deliver educational content and personalized learning experiences
- Track progress and provide recommendationsthrough your account
- Provide customer support and respond to inquiries
Platform Improvement
- Analyze usage patterns to improve our services
- Develop new features and educational content
- Conduct research to enhance learning outcomes
Communication
- Send important account notifications
- Share educational updates and new features
- Provide customer support responses
Data Protection and Security
We implement robust security measures to protect your personal information:
- SSL encryption for all data transmissions
- Secure servers with limited access
- Regular security audits and updates
- Compliance with GDPR and other data protection regulations
- Employee training on data privacy and security
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request removal of your personal data
- Portability: Transfer your data to another service
- Objection: Object to certain data processing activities
Third-Party Services
We may share information with trusted third parties for:
- Payment processing (Stripe, Flutterwave)
- Analytics and performance monitoring
- Customer support platforms
- Cloud hosting and data storage
All third parties are contractually obligated to protect your data and use it only for specified purposes.
Children's Privacy
Our services are designed for students of all ages. For users under 13, we require parental consent for account creation and data collection. Parents can review, modify, or delete their child's information at any time by contacting us.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes via email or prominent platform notices. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or need to exercise your data rights, please contact us:
Email: support@igaprep.com
Address: 32 Cairo Road, Lusaka, Zambia.
Phone: +260 960 667093
Last updated: January 2025